Apple Seemingly Unable to Recover Data From 2018 MacBook Pro With Touch Bar When Logic Board Fails

In 2016, when Apple introduced the first MacBook Pro with Touch Bar models, the repair experts at iFixit discovered the notebooks have non-removable SSDs, soldered to the logic board, prompting concerns that data recovery would not be possible if the logic board failed. Fortunately, that wasn’t the case.



Apple has a special tool for 2016 and 2017 models of the MacBook Pro with Touch Bar that allows Genius Bars and Apple Authorized Service Providers to recover user data when the logic board fails, but the SSD is still intact.

The tool is essentially a little black box that is able to transfer data from a failed logic board to a functioning MacBook Pro. The box has a flex cable that connects to a data recovery port on the failed logic board, while the box and a functioning MacBook Pro are connected via USB-C to USB-C cable.

Apple’s internal Customer Data Migration Tool


Once the logic board is placed into a special holder, and all cables are connected, technicians simply power on the functioning MacBook Pro, open Migration Assistant, and proceed with the standard steps for data transfer.

Customer Data Migration Tool connector on 2016 MacBook Pro logic board


While not fail-proof, the tool is a convenient, last-ditch option for data recovery when a MacBook Pro’s logic board goes kaput. But, unfortunately, it appears the tool will not work with the latest models.

Last week, iFixit completed a teardown of the 2018 MacBook Pro, discovering that Apple has removed the data recovery connector from the logic board on both 13-inch and 15-inch models with the Touch Bar, suggesting that the Customer Data Migration Tool can no longer be connected.

MacRumors contacted multiple reliable sources at Apple Authorized Service Providers to learn more, and based on the information we obtained, it does appear that the tool is incompatible with 2018 MacBook Pro with Touch Bar models.

Multiple sources claim that data cannot be recovered if the logic board has failed on a 2018 MacBook Pro. If the notebook is still functioning, data can be transferred to another Mac by booting the system in Target Disk Mode, and using Migration Assistant, which is the standard process that relies on Thunderbolt 3 ports.

The data recovery port was likely removed because 2018 MacBook Pro models feature Apple’s custom T2 chip, which provides hardware encryption for the SSD storage, like the iMac Pro, our sources said.

Apple’s internal 2018 MacBook Pro Service Readiness Guide, obtained by MacRumors, advises technicians to encourage customers to back up to Time Machine frequently, and we highly recommend following this advice, as it now appears to be the only way to preserve your data in the rare event your MacBook Pro fails.

MacRumors also confirmed that Apple’s internal document for its Customer Data Migration Tool has not been updated to reflect use with the 2018 MacBook Pro, and nothing else we’ve seen outlines any alternative solutions.

While it appears Apple itself is unable to recover data from failed 2018 MacBook Pros, the Service Readiness Guide does state that customers can consult with data recovery specialist companies, such as DriveSavers, Knoll, Seagate, and Payam, but it’s unclear how they might be able to help.

We’ve reached out to Apple for clarification. If we receive any information, we’ll update this article accordingly.

Related Roundup: MacBook Pro
Buyer’s Guide: MacBook Pro (Buy Now)

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Apple Hosting Live HomePod Question-and-Answer Event on July 25

Have a question about the HomePod?



Apple announced that it will be hosting a HomePod live event in its Support Communities on Wednesday, July 25, providing customers with an opportunity to ask Apple support representatives questions about the Siri-enabled speaker.

Specialists will be on hand between 11 a.m. and 3 p.m. Pacific Time, answering questions about a variety of topics in real time:

Discover how to make HomePod your own: use AirPlay 2, create a stereo pair, personalize your setup and settings, ask Siri, and more. During this live event, Apple HomePod Specialists will be available to help you get the most from your HomePod.

To participate in the event when it goes live, head to the HomePod Community on the Apple Support Communities, sign in to or create an Apple ID account, click Post > Discussion in the upper-right corner, and submit a question.

Specialists already monitor the Apple Support Communities, and occasionally answer questions, but this event should lead to faster answers.

It’ll be interesting to see how this goes.

Related Roundup: HomePod
Buyer’s Guide: HomePod (Buy Now)

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How to Use iOS 12’s New Do Not Disturb Options

In iOS 12, Apple has given users the tools to cut down on disturbances to get more time away from their devices if desired, and one of these new tools is an expanded set of Do Not Disturb options.

Thanks to these changes, there are more convenient options for using Do Not Disturb in iOS 12, and it’s also a lot smarter.

How to Get to the New Do Not Disturb Options

Your Do Not Disturb options in the Settings app are largely the same, with the new Do Not Disturb features housed in Control Center.

  1. Open Control Center, through a right-side swipe downwards on the screen of an iPhone X or iPad or by swiping upwards from the Home button on other devices.
  2. 3D Touch or long press on the Control Center icon that looks like a moon, which is the icon for Do Not Disturb.
  3. A 3D Touch or a long press brings up all of the Do Not Disturb options, which can be selected with a tap.

Do Not Disturb is a default widget within the Control Center and it’s always available, so it’s not an option that needs to be enabled through the Control Center customization options.

All of the Ways You Can Use Do Not Disturb in iOS 12

There are multiple new limited-time settings for Do Not Disturb in the Control Center, which automatically turn off after the specified time elapses.

  • For one hour
  • Until this evening (or afternoon/morning depending on the time – it’s generally a few hours)
  • Until I leave this location
  • Until this event ends (if you have a timed event set in your calendar)
  • A single tap on the icon without selecting an option turns on Do Not Disturb until you tap it again.

Not all of these options will be visible at all times. If you’re not in a set location or you don’t have any events scheduled, these two options won’t appear. The first two, allowing you to set Do Not Disturb for an hour or until the evening/afternoon/morning are always available.

Underneath these options, there’s a “Schedule” button (see screenshot at top) that will open up the Settings app so you can set a specific time period for when you want Do Not Disturb to turn on. This is also where you can turn on Do Not Disturb at Bedtime, a feature that prevents notifications from displaying on the iPhone’s display at night.

Check out our Do Not Disturb at Bedtime how to for more details on this feature.

Managing Do Not Disturb Settings

Your general Do Not Disturb settings are available in the Settings app, which can be accessed by going to Settings > Do Not Disturb or through the above mentioned “Schedule” section of the No Not Disturb Control Center widget.

Most of these settings aren’t new, but we thought it would be useful to offer a quick primer on Do Not Disturb’s other settings alongside what’s new in iOS 12.



In the Settings app, you can enable or disable Do Not Disturb, set a specific time for Do Not Disturb to turn on and off, or enable Bedtime Mode.

You can also choose whether Do Not Disturb should mute calls and notifications only while the iPhone is locked or at all times, and there are options to select whether calls from certain people should bypass your Do Not Disturb settings. This section is also where you’ll find your Do Not Disturb While Driving options.

Related Roundup: iOS 12

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All of the Changes to Notifications in iOS 12

In iOS 12, Apple has introduced new notification features, providing an expanded set of tools for monitoring and managing notifications in quicker and more intuitive ways.

There have been no changes to the way that Notifications work on the whole, but many of these features make it easier to clear notifications, determine which notifications you want, and make adjustments on the fly.

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Grouped Notifications

iPhone and iPad owners have been asking for the return of grouped notifications for years, and in iOS 12, Apple delivered.

Multiple notifications from the same app will be grouped together on the Lock screen of the iPhone, cutting down on clutter. You can tap a set of notifications from a particular app to expand them to see all of the notifications in the list.



You can tap on the “X” next to a notification group to clear all of those notifications at one time, or do the same thing with a swipe to the left.

In the Settings app, you can change the behavior of grouped notifications. Go to Settings > Notifications and tap on any app to see the “Notification Grouping” preferences. Tap that to choose “Automatic,” “By App,” or “Off” if you’d rather see all of the incoming notifications for a particular app like Messages.

Automatic sorts by app for the most part, but with this setting enabled, you might get two notification groups if you have email threads going with two different people in the Mail app, or multiple conversations in Messages, for example. Or different incoming Messages conversations.

By App will make sure all notifications from an app are in one stack, without the sorting that Automatic mode uses.

Instant Tuning

Instant Tuning is a feature that lets you manage a pesky notification right on the Lock screen, giving you the tools to turn notifications for that app off entirely or send notifications right to the Notification Center.

On any notification that’s on the Lock screen or in the Notification Center when you swipe down, swipe left on a notification to see settings that include “Manage,” “View,” and “Clear All.”



Select “Manage” from this list to see Instant Tuning options. Notifications set to “Deliver Quietly” will be visible in Notification Center, but you won’t see them on the Lock screen, there will be no banner, and there won’t be a badge.

To reverse this, tap on a notification from the muted app again, follow the same instructions, and choose “Deliver Prominently.” Notification settings can also be changed in the Settings app, also accessible from the Instant Tuning popup. Turn Off, as the name suggests, turns off notifications for that app entirely.



You can also get to your Instant Tuning settings by 3D Touching or long pressing on any notification and selecting the three ellipses. For more details on using Instant Tuning, make sure to check out our detailed how to.

Note: In iOS 12, Apple will send you alerts asking you if you would like to continue receiving notifications from a particular app if you’ve been getting a lot of notifications and haven’t been interacting with them. When this happens, the alert will feature a “Manage” section so you can access your Instant Tuning settings for that particular app.

Critical Alerts

Critical Alerts are a new type of opt-in notification in iOS 12 that can ignore your Do Not Disturb settings to send important must-see notifications.



These alerts are limited in scope and are available for medical and health related information, home security, and public safety. For example, a person who is diabetic might want to set critical alerts for a glucose monitor when blood sugar is low, so the notification will be delivered even if Do Not Disturb is turned on.



Critical alerts bypass Do Not Disturb and the ringer switch, and will always play a sound. They are meant to be disruptive and for that reason, are going to be highly limited to apps that need these kinds of immediate alerts.



Developers with apps appropriate for critical alerts will need to apply for an entitlement that needs to be approved by Apple. Users will be able to turn off critical alerts on a per app basis separately from other notifications.

Notification Count in Screen Time

Screen Time, Apple’s new feature designed to provide you with the tools to monitor when and how you’re using your iOS devices, keeps track of all of the notifications that apps are sending you, letting you know which apps are the noisiest.

This information can help you decide if you want to keep notifications turned on for a particular app, or if you might want to mute an app to cut down on interruptions.



You can get to this section of Screen Time by opening the Settings app, choosing Screen Time, selecting “All Devices,” and then scrolling down to the bottom. You can see your notifications from the last 24 hours or the last 7 days.

For more on using Screen Time, make sure to check out our Screen Time how to and our how to on App Limits and Downtime.

Richer Notifications

In iOS 12, app developers can build notifications that are able to accept user input, so you can interact with notifications in new ways, doing more on the Lock screen without having to open up your iPhone.

With Instagram, as an example, if the app sends you a notification that a friend posted, you might be able to view the photo and then add a like all from the notification.

In this example, you can tap the heart to like the photo, something that wasn’t possible in iOS 11.


Rich notifications were available in earlier versions of iOS, but Apple has removed the limits that previously restricted interactive touches.

What do you think of the changes to notifications in iOS 12? Are there other notification features you’re hoping for in the future? Let us know in the comments.

Related Roundup: iOS 12

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How to Close Apps on iPhone X in iOS 12

When Apple launched the iPhone X, a whole new set of gestures were introduced, changing the way that we were used to interacting with our iPhones.

One of these changes involved the App Switcher and the way apps are closed, with Apple introducing a gesture that was much more cumbersome than the simple swipe up to close option that was available on devices with a Home button.

To close an app in iOS 11 on iPhone X, you need to open up the App Switcher, press a finger on an app until the red “-” appears in the corner, and then tap that – to close it.



In iOS 12, the process has been simplified, and it’s once again a swipe gesture. Here’s how to do it:

  1. At the Home screen of the iPhone X, or while in an app, swipe up and hold from the bottom of the display.
  2. When the App Switcher comes up swipe through the different app cards to find the app that you want to close.
  3. Use a quick swipe upwards to close the app.

Using this gesture exits out of an app and effectively closes it, which is useful if you need to restart an app for some reason. There’s never any need to close your apps to improve performance, though, as Apple has built-in management systems for dealing with all of the apps that you have open on your device.

Apps that are not active are in a suspended state and are not using up system resources.

Force quitting an app will not improve your battery life, and it’s possible that doing so can actually drain battery because it causes the iPhone to load it all over again.

Related Roundup: iOS 12

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MacRumors Giveaway: Win an 18W USB-C Power Adapter From Choetech

For this week’s giveaway, we’ve teamed up with Choetech to offer MacRumors readers a chance to win an 18W USB-C Power Delivery Wall Charger.

This giveaway product is a little simpler than many of our other giveaway options, but we have quite a few to provide to MacRumors readers and these power adapters are an essential component for fast charging with the iPhone X, iPhone 8, and iPhone 8 Plus.



All of Apple’s newest devices support fast charging speeds using an 18W+ USB-C power adapter and a USB-C to Lightning cable, which needs to be purchased directly from Apple for $19.

Apple touts fast charging when the aforementioned USB-C to Lightning cable is paired with a MacBook or MacBook Pro adapter, but prices on those start at $49 (for the 30W version), making fast charging prohibitively expensive. At $15 (or even lower, check out the discount below), Choetech’s solution is more affordable.



Earlier this year, MacRumors did extensive testing on various iPhone charging methods and confirmed that an 18W charger such as this one provides just as much charging power as the official MacBook power adapters.

In fact, this Choetech charger is the exact charger that was used in our testing, and paired with an Apple USB-C to Lightning cable, it charged an iPhone X from 1 percent to 49 percent in 30 minutes, and from 49 percent to 79 percent in another 30 minutes.



Apple’s fast charging specification is designed to provide a 50 percent charge in just a half hour, which is successfully achievable with Choetech’s 18W power adapter.

This power adapter isn’t much to look at with its plain black design and rather prominent logo, but it gets the job done. If you have a Nintendo Switch or a compatible Android smartphone, it also charges those devices at full speeds.



We have 35 of Choetech’s 18W power adapters to give away, and Choetech is also providing a significant discount for MacRumors readers. Enter code MACRPD18 at checkout when purchasing from Amazon to drop the price from $15 to $10. This deal will be available until the end of the month.

To enter to win the giveaway, use the Rafflecopter widget below and enter an email address. Email addresses will be used solely for contact purposes to reach the winners and send the prizes. You can earn additional entries by subscribing to our weekly newsletter, subscribing to our YouTube channel, following us on Twitter, or visiting the MacRumors Facebook page.

Due to the complexities of international laws regarding giveaways, only U.S. residents who are 18 years or older and Canadian residents (excluding Quebec) who have reached the age of majority in their province or territory are eligible to enter. To offer feedback or get more information on the giveaway restrictions, please refer to our Site Feedback section, as that is where discussion of the rules will be redirected.

a Rafflecopter giveaway


The contest will run from today (July 20) at 11:00 a.m. Pacific Time through 11:00 a.m. Pacific Time on July 27. The winners will be chosen randomly on July 27 and will be contacted by email. The winners will have 48 hours to respond and provide a shipping address before new winners are chosen.

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The First-Ever Apple Store, Introduced by Steve Jobs in 2001, Set to Receive Facelift

The very first Apple Store opened its doors on May 19, 2001, at the Tysons Corner Center shopping mall in McLean, Virginia, near Washington D.C. Now, just over 17 years later, those doors may soon close temporarily.

Apple Tysons Corner


Planning documents filed with the Department of Planning and Zoning in Fairfax County, Virginia this month, viewed by MacRumors, reveal that Apple plans to make significant interior alterations to the store, with demolition work involved, suggesting that the location is set to receive a facelift.

The permits issued don’t indicate when renovations will begin, nor is it clear whether Apple will modernize the current store, or relocate to a different area of the shopping mall, as it has done with some of its other stores. An anonymous tipster tells us the store may move to the opposite end of the mall.

Apple Tysons Corner has a lot of nostalgia attached to it, as the company’s first-ever retail store. Shortly before it opened to the public, the late Steve Jobs previewed the store to a group of journalists, including Walt Mossberg, introducing iconic features like the Genius Bar that still exist today.



Just months after the dot-com collapse, some critics viewed the Apple Store as a risky move. But, some 500 people lined up at Apple Tysons Corner for its grand opening, foreshadowing the long queues on iPhone launch days.

Together with Apple’s store in Glendale, California, which opened the same day, the two locations welcomed over 7,700 people and sold a combined total of $599,000 of merchandise during their first two day weekend, according to Apple’s press release at the time. It was considered a resounding success.

Apple Tysons Corner has already received a facelift at least once before, in the 2000s, losing its iconic black entrance with two Apple logos, which remains in use at just three stores: Tice’s Corner, Southpoint, and Cherry Creek.

Apple Tysons Corner with its original storefront


Apple has been renovating dozens of its stores around the world since 2015, an initiative led by its design chief Jony Ive and retail chief Angela Ahrendts. The new look often includes wide, open spaces with sequoia wood tables and shelves, large 8K video screens for in-store events, and sometimes indoor trees.

Apple’s website does not yet reflect any upcoming store closure at Tysons Corner. We’ve reached out to the company for comment.

(Thanks, Stuart!)

Related Roundup: Apple Stores

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Apple Business Chat Expands to Dish Network, Philadelphia Phillies, American Express, and Others

Apple Business Chat, which is customer service through iMessage, is expanding to a total of 10 new partners and technology platforms.



Apple on Friday announced that satellite TV provider DISH, concessions operator Aramark, hotel chain Four Seasons, food and gift producer Harry & David, and credit card company American Express are adopting the service.

Here’s the rundown from Apple:

  • Aramark is launching a 10-game pilot of “Brew2You” at Citizens Bank Park, home of the Philadelphia Phillies. By scanning a QR code on their seat back, fans in three sections can use Business Chat to order beer or water and have it delivered to their seat.

  • DISH Network is deploying Business Chat to customers nationwide, to allow them to contact a live agent to ask questions, make account changes, and schedule an appointment. They can also use their credit card on file to order a pay-per-view movie or sporting event.

  • Four Seasons will enable guests to search for any Four Seasons property and instantly engage Four Seasons Chat, a multi-lingual chat service, helping guests to engage with Four Seasons teams anywhere, at any time, for any need.

  • Harry & David customers can chat with a gift concierge about a product or service, or ask any other questions they might have.

  • American Express is kicking off a pilot program for card members to get account information such as their balance, payment due dates, points balance, as well as ask for a card replacement, dispute a charge, get information about their card benefits, and more.

Apple also announced five new technology platforms supporting Business Chat, including Cisco, eGain, Kipsu, Lithium, and Quiq, that businesses can integrate with to handle routing of inbound communications and so forth.

Apple Business Chat also powered the official concierge service for Cannes Lions in June, with LivePerson.

Apple Business Chat launched in iOS 11.3 in March, enabling iPhone and iPad users to ask for information, schedule appointments, make purchases, and complete other customer service tasks directly in the Messages app.



Other companies using Business Chat include Apple itself, Discover, Hilton, The Home Depot, Lowe’s, Marriott, Newegg, T-Mobile, Ameritrade, Wells Fargo, and 1-800-Flowers. Apple says it has seen “strong interest” in the service.

Business Chats must be initiated on an iPhone or iPad, but they can be continued on any other iPhone, iPad, Mac, or Apple Watch signed into the same Apple ID. You can start a conversation by searching for a business in Maps, Safari, Siri, or Search and tapping on the Messages bubble where available.

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